3 Tips for Filling Your Coworking Space with the Right Members

By Stefan Bhagwandin
August 13, 2018

When you’re setting up a coworking space, it’s a common misconception that getting the ball rolling is the only hard part. Between agonizing over interior design, planning the setup, and scrounging together the cash to lease the space in the first place, it’s no surprise that many coworking spaces struggle to get off the ground.

But when you do succeed and you have a fantastic space ready to go, how do you find members?

Acquiring new members and satisfying current ones are some of the hardest parts of running a coworking space – if not the hardest.

While you’re trying to maintain a balanced culture in your community, you also feel the pressure to have a balanced checkbook.

So, what steps can you take to fill your coworking space with members who are not only going to positively contribute to your community, but also continue to contribute to your bottom line?

Below, we’ve put together a few tips for filling your coworking space without damaging its long-term viability.

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1) Be selective with membership

Cold hard fact: members make your space.

No matter how you market yourself, how you’ve designed your space, or how many perks your offer, your coworking space’s culture will be determined by the people in it.

Because of this, it’s important to remember that every new member who joins your space is going to affect your space’s vibe in a big way.

Interestingly, being “selective” can mean two very different things. On one hand, you can encourage diversity, as some resources suggest. Allowing members to mix with people from different industries can be a positive experience that they couldn’t get elsewhere that could benefit individuals by challenging them to look at their business in a new way.

Alternatively, other resources suggest that you focus on one particular industry, in order to make sure that you attract like-minded members who understand and have experienced similar business challenges.

In the end, your decision should depend on the type of culture you’re trying to build. Are you looking for a collaborative space where individuals bring their diverse business backgrounds to share and learn from one another? Or are you looking for a collaborative space where individuals with similar business backgrounds use their industry expertise to propel ideas and solutions forward?

Just remember that while your ideal culture starts as just that – and ideal. In order to achieve this, you need to build a community made up of members who can positively contribute to that ideal.

Interviews, membership applications, and required tours are just some of the ways coworking spaces today review if an individual will be a good, supportive fit for a community.

You may also like: Security for coworking spaces

2) Keep an eye on how people use the space

Keeping your finger on the pulse of your community and space is key to understanding how you’re doing.

While you can opt for more traditional insight-gathering strategies like sending out a survey to your members or having one-on-one conversations to judge satisfaction with your space and the community, sometimes just sitting back and observing might prove to be the most perceptive.

Spend some time making a point to keep your eyes and ears open to what’s happening throughout your space. At what times do people get up and talk to others? How many groups of friends or colleagues are there? Does anyone actually use the new coffee machine you installed?

By observing and taking notes on how people use your space, you can make more intelligent decisions when pitching your space to prospective members. Paint them a specific picture of what to expect from your coworking space’s work environment. The better you know your own strengths, the better you can convince the best-fit members to join.

3) Post ads on targeted platforms

Word of mouth is powerful, but in many cases it won’t be enough to get you off the ground when you’re looking to quickly fill some much-needed memberships.

There are many different routes you can take when trying to advertise your coworking space. Some experts suggest going the old-fashioned route and listing ads on Craigslist.

Targeted paid Facebook ads, paid email blasts, and banner ads on local websites are some other strategies you can consider taking on to fill seats in your space. Platforms meant specifically for offices and coworking spaces like Share Your OfficeLiquidspace, and ShareDesk are also valid options.

Keep in mind that you should always consider the ideal member you’re trying to attract when planning any type of advertisement. The goal is to intersect with the member somewhere they visit regularly so it feels organic, but also fits their interests.

There are hundreds, if not thousands, of tips on how to fill a shared workspace. One of the best pieces of advice we’ve heard – it takes time, there will be some failures, but if your community is authentic, you will succeed.

But, there’s no cheating through it. If you’re diligent with growing your community and optimizing your space based on what members want, you’ll find that filling your space feels easier and easier.

You may also like: Coworking Industry Trends for 2018

Phone-based systems are not just a small-business solution. CEO of Kisi, Bernhard Mehl, comments: “If you see the average of three doors connected then that might seem low but, in reality, one door relates to around 50 employees—so those are locations with about 150 people on average, including satellite offices. That’s quite significant.”

Mobile Access Control Adoption by Industry

Kisi examined which industries are investing the most in mobile access control technology. To do so, the average size of mobile access control installation projects by industry were measured. Commercial real estate topped the list with 23.5 doors running mobile access per facility. Education management came in last with 1.0 door running mobile access per facility. 

Physical Security Statistics: Mobile Access by Industry

The number of shooting incidents at K-12 schools, according to the CHDS, reached an all-time high at 97 incidents in 2018—compared to 44 in 2017. Cloud-based access control companies, like Kisi, offer a lockdown feature for active shooter situations or emergencies, making it an effective protective layer for places that are targeted, such as religious institutions, which come in near the top of the list with 4.0 doors running mobile access per facility. 

Based on industry size, it makes sense that commercial real estate tops the list, with 23.5 doors running mobile access per facility. Cloud-based access control enables these larger organizations to scale more seamlessly and allows large organizations, like telecommunications, to deploy the most manageable IT solutions available, eliminating the need to create and manage a business’s own IT infrastructure over time.

“Commercial real estate is, of course, the driver of mobile adoption since they have the largest buildings,” Mehl adds. “The key here is to show that mobile-first technologies are not a risk but an innovation that brings positive ROI and allows agencies to reposition their buildings as forward-thinking establishments.”

The scalabelilty and ease of use in onboarding an organization allows many different types of industries and businesses of different sizes to adapt a cloud-based access control system, either using keycard or mobile credentials for access. 

Mobile Access Control by State

Looking specifically at the United States, Kisi analyzed in which states companies are investing the most into upgrading to smartphone-enabled access systems. Of the currently installed base of access control readers, around 20 percent will be mobile capable by 2022, according to a recent IHS report. Cloud-based systems, like Kisi, are future-proof—allowing over-the-air updates in real time and unlimited scalability for users.

“Mobile unlock technology makes you think of the major tech hubs like New York, San Francisco or Los Angeles,” Mehl adds. “Looking at which states have the largest projects, it’s surprising and refreshing that those are not the typical ‘tech cities, and yet that’s where access control technology really makes an impact.” The fact that the largest projects are seen in states outside of the typical tech startup landscape is evidence that mobile access control is highly applicable across industry sectors.

For further questions about this study, reach out to Kait Hobson (kait@getkisi.com)

Stefan Bhagwandin

Social Media and Content Writer at Leanplum

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