Guide for Companies Looking for IT Managed Services

By Ashley Davis
March 18, 2020

If your company is looking to hire an IT Managed Service but isn’t sure where to begin or what to look for, you’ve come to the right place. More and more small businesses are choosing to hire Managed Service Providers to handle their IT needs. But it’s important to choose the right MSP to understand your company’s needs. 

Here is a guide with some top tips to help you pick the right one for your company. 

Industry-Specific Expertise

One of the first things to consider is the technical expertise of the MSP. You must choose one with not only a broad range of services, but one that has expertise in your specific industry. Hiring an IT Managed Service Provider that has specialized and gained experience in your industry helps to ensure that they will understand how to manage your IT services. 

Since most IT Managed Services are experts in technology and keep up to date with the latest trends, choosing one that has gone the extra mile to specialize in one or two specific industries is more beneficial to your company. 

This is not to say that a general IT Service won’t do a good job, just that certain industries require more complex planning, integration, and implementation of solutions. 

Scalability and Flexibility

Growth is a vital component of any business. So, it makes sense that the MSP you choose should have the flexibility to meet any changes in requirements, as well as be able to manage and sustain all services as the business expands. This requires creating a solid and scalable network infrastructure to handle the demands of the business over time. 

The IT Managed Service needs to provide applicable solutions for your company’s specific needs as a solution that works for one company won’t necessarily work for another. 

Availability

Having 24/7 IT support plays an important part in picking the right IT Managed Service. Even though you won’t be working at all hours of the day and night, your network will be. This is why it is essential that you have round-the-clock IT support from your MSP - so that if any issues arise, you can sort them out by getting help immediately. 

Advanced Technology and Security

Companies looking for outsourced services should make sure that the MSP they hire is fluent in all the latest technologies and IT services. IT Services that charge more will generally be proficient in the latest trends, software updates, and security measures. This means that they train their staff in the most advanced technology and provide you with the best expertise. 

Hiring an MSP that keeps up with ever-changing technologies also benefits you by providing access to the most sophisticated IT solutions without you having to invest tons of company money in getting them for yourself.

You should also make sure that the company meets and complies with all security qualifications, such as HIPAA or PCI. 

New vs Old Companies

You may think you want to hire a well-established company that has been around for many because they know what they’re doing and have plenty of experience in the field. While this might be true, don’t let it put you off newer MSPs. 

Newer IT Managed Services are just as qualified and might be more in touch with the latest trends and technological advancements as older companies can get stuck in the more traditional, old-school practices. 

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Social Proof

Reading the case studies, reviews, and testimonials of a company is an excellent way to determine whether the IT MSP can meet your requirements. Case studies are informative as they provide real examples of what the company has accomplished for other businesses. Reviews and testimonials show whether people were happy with the service they received or not. 

Doing this research allows you to assess the IT Service Provider’s expertise, experience, and professionalism. 

Contracts

Lastly, it’s important to consider whether you should sign a contract that locks you in with an MSP for several years, or if it’s better to pay for services every month. A contract offers stability and builds trust, but the MSP might not work as hard as they would if they were trying to keep your business every month.  

Final Thoughts 

Hiring a good IT Managed Service allows you to focus on the core goals of your business, instead of wasting time and resources on in-house IT management that doesn’t do as good a job as a specialized company. With so many options to choose from, this guide should help you narrow down your choices and find the perfect IT Managed Service for your business. 

Ashley Davis

Ashley is obsessed with words, Chinese food and all things tech.