How to Choose the Best RMM Software: A Guide

By Matt Reilly
January 30, 2020

In this day and age, the process of proactively detecting software errors and being able to immediately tend to problems off-site can help to save companies a lot of money. RMM software, which is short for remote monitoring and management, allows managed service providers and various internal IT departments to do just that.

Through remote monitoring of client networks and computers, managed service providers can gather important information from off-site endpoints to determine system or software health, as well as perform remote management tasks without needing to be physically present in the office. Furthermore, RMM software also allows for the automation of routine IT management and remote maintenance.

If utilized correctly, RMM software can really help to make companies more effective, which ultimately makes them more profitable. In this article, we discuss the seven best RMM software applications, their strengths and drawbacks, and how to best utilize them.

The 7 Best RMM Softwares: The Comparison

1. SolarWinds Remote Monitoring and Management Software

This remote monitoring and management software gives managed service providers all of the tools they need to navigate networks with ease. Some of the perks include antivirus, patch management, extensive automation, data-breach risk intelligence, and fast and safe remote access from anywhere in the world.

Although this management software is well received, for the most part, some of the drawbacks include limited access to quality support, counter-intuitive instructions for figuring out alerting thresholds, and an overly complex patch management process. However, this RMM tool still presents great value for money.

2. Continuum Command

Continuum Command is another highly rated remote monitoring and management tool that is compatible with servers, networks, mobile devices, and desktops. Some of the perks of this software include its broad range of features for mobile devices. Along with end-to-end security, it also offers compliance management and an interactive dashboard. Furthermore, the tool offers integrated business intelligence reports as well as extensive online support.

However, the user-friendliness of the software can still be improved a bit, and the price range of the product may not be fitting for small businesses.

3. Syxsense Secure

Syxsense Secure is known for using artificial intelligence to help managed service providers predict, detect, and eliminate threats. Endpoint detection, vulnerability scanning, and patch management are all part of the package and offer real-time monitoring and automated quarantine when you need it. It also gives comprehensive status reports and amazing customer support tools. 

It is a great tool for managing computer inventories and is extremely useful to both large and small companies. However, the web console can be disjointed at times and it could do with more robust server patching.

4. Domotz Pro

This Remote Monitoring and Management platform for IoT offers state of the art network management software for various company owners, security experts, and MSPs. Not only is it a cost-effective monitoring tool that can effortlessly manage all of your assigned networks with a plug and play setup, but it is also extremely user-friendly and accessible from any device.

However, just like any platform, it also has some drawbacks. This platform’s user interface does not allow you to save your group settings on mobile and desktop devices, with login times often lagging which can impact productivity. Some device information updates also take a while to show up and there is a limitation set for sub-net monitoring.

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5. ManageEngine OpManager

This integrated network management platform offers network performance monitoring, along with virtual and physical server monitoring, configuration management, and IP address management. Its customized reports, email and SMS-based alerts, along with workflow automation, helps large companies and service providers to manage their data centers efficiently.

Although this tool is relatively easy to deploy and configure and offers a lot of handy features for its price range, it is prone to small errors that can disrupt workflow, and it does not have the best support when it comes to addressing and fixing errors. Working on multiple applications at a time is also known to negatively affect the platform’s performance.

6. Atera

Atera is a cloud-based professional service automation software solution that equips small to medium IT companies in time tracking, billing, and document management. Furthermore, it allows for remote monitoring, which allows users to detect issues before they become problematic, and performs patch management.  

The software is relatively easy to set up and user-friendly. It also comes with excellent support and has great value for money. On the flip side, the user interface is a bit more limited on mobile devices, and they don’t offer MAC support on all of their plans.

7. Comodo RMM

Comodo RMM is an endpoint monitoring app, designed to allow network administrators who have network access control to manage various endpoints from one location. This application makes monitoring mobile devices much easier and allows you to manage security threats with ease. The app also enables ongoing maintenance, which means it decreases the amount of downtime the company requires to maintain its software.

However, compared to other applications, this platform requires a lot of space in order to install the security manager. Although tech support is very responsive, features sometimes malfunction, and the web interface can also be a bit slow.

What is the Best RMM Software For Small Business

In this RMM software comparison, we have looked at the top platforms currently available on the market for all types of businesses. However, if you are specifically interested in which is the best RMM software for a small business, then NinjaRMM is the perfect match.

Top-notch support, affordability, ease of use, and a beautiful web interface all come standard with this platform. NinjaRMM increases your day-to-day efficiency by allowing you to monitor, alert, patch, install antivirus, backup various files, implement network security for small businesses, and automate simple systems. Smaller companies need simple, yet cost-effective solutions that come with plenty of support, all of which NinjaRMM offer.

Conclusion

When looking for the best RMM software to boost your company’s productivity, it is important to keep both your budget and your most urgent needs in mind. It is important that companies choose a solution that satisfies most or all of their business requirements.

Matt Reilly

Matt came to Kisi with a passion for learning new things and achieving his goal to help build Kisi into the industry standard.

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