How to Choose the Best RMM Software: A Guide

By Matt Reilly
January 30, 2020
Guide to RMM Software

In this day and age, the process of proactively detecting software errors and being able to immediately tend to problems off-site can help to save companies a lot of money. Remote monitoring and management software, known as RMM, is the perfect MSP software solution, allowing managed service providers and various internal IT departments to do just that.

Through remote monitoring of client networks and computers, managed service providers can gather important information from off-site endpoints to determine system or software health, as well as perform remote management tasks without needing to be physically present in the office. Furthermore, RMM software allows for the automation of routine IT management and remote maintenance.

If utilized correctly, RMM software can really help to make companies more effective, which ultimately makes them more profitable. In this article, we discuss the seven best RMM software applications, their strengths and drawbacks, and how to best utilize them.

The 7 Best RMM Softwares: The Comparison

1. SolarWinds RMM

This remote monitoring and management software gives managed service providers all of the tools they need to navigate networks with ease. Some of the perks include antivirus, patch management, extensive automation, data-breach risk intelligence, and fast and safe remote access from anywhere in the world.

Although this MSP software is well received for the most part, there are a few drawbacks, including limited access to quality support, counter-intuitive instructions for figuring out alerting thresholds, and an overly complex patch management process. However, this RMM tool still presents great value for money.

2. Continuum Command

Continuum Command is another highly rated remote monitoring and management tool that is compatible with servers, networks, mobile devices, and desktops. Some of the perks of this software include its broad range of features for mobile devices. Along with end-to-end security, it also offers compliance management and an interactive dashboard. Furthermore, the tool offers integrated business intelligence reports as well as extensive online support.

However, the user-friendliness of the software leaves room for improvement, and the price range of the product may not be fitting for small businesses.

3. Syxsense Secure

Syxsense Secure is known for using artificial intelligence to help managed service providers predict, detect, and eliminate threats. Endpoint detection, vulnerability scanning, and patch management are all part of the package, offering real-time monitoring and automated quarantine when you need it. This powerful MSP software also gives comprehensive status reports and amazing customer support tools. 

It is a great tool for managing computer inventories and is extremely useful to both large and small companies. However, the web console can be disjointed at times, and it could do with more robust server patching.

4. Domotz Pro

This Remote Monitoring and Management platform for IoT offers state of the art network management software for various company owners, security experts, and MSPs. Accessible from any device and extremely user friendly, Domotz Pro is a cost-effective monitoring tool that can effortlessly manage all of your assigned networks with a plug and play setup. 

However, just like any platform, it does have some drawbacks. This platform’s user interface does not allow you to save your group settings on mobile and desktop devices, with login times often lagging, which can impact productivity. Some device information updates also take a while to show up, and there is a limitation set for sub-net monitoring.

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5. ManageEngine OpManager

This integrated network management platform offers network performance monitoring, along with virtual and physical server monitoring, configuration management, and IP address management. Its customized reports, email and SMS-based alerts, and workflow automation help large companies and service providers manage their data centers efficiently.

Although this tool is relatively easy to deploy and configure and offers a lot of handy features for its price range, it is prone to small errors that can disrupt workflow, and it does not have the best support when it comes to addressing and fixing errors. Working on multiple applications at a time is also known to negatively affect the platform’s performance.

6. Atera

Atera is a cloud-based professional service automation software solution that equips small to medium IT companies in time tracking, billing, and document management. Furthermore, it allows for remote monitoring, which allows users to detect issues before they become problematic, and can perform patch management.  

This MSP software is relatively easy to set up and user-friendly. It also comes with excellent support and has great value for money. On the flip side, the user interface is a bit more limited on mobile devices, and they don’t offer MAC support on all of their plans.

7. Comodo RMM

Comodo RMM is an endpoint monitoring app, designed to allow network administrators who have network access control to manage various endpoints from one location. This application makes monitoring mobile devices much easier and allows you to manage security threats with ease. The app also enables ongoing maintenance, which means it decreases the amount of downtime the company requires to maintain its software.

However, compared to other applications, this platform requires a lot of space in order to install the security manager. Although tech support is very responsive, features sometimes malfunction, and the web interface can also be a bit slow.

8. NinjaRMM

NinjaRMM is an endpoint managing software that allows its users to monitor workstations and servers remotely, providing all the tools necessary for you to take care of any issues that arise before they become a major problem. This makes it easy to remotely manage devices without interrupting your clients during their work day. The software also enables you to automate deployment of updates and configuration of devices, and will automatically send administrators alerts for certain security events.

NinjaRMM is priced on a per-device basis, making it a great value. Its web-portal, though, is lacking in some features when compared to other RMM software, like sorting functionality and reporting abilities. Additionally, system administrators have noted that the portal layout can occasionally be difficult to navigate. One the bright side, the software is frequently updated based on customer suggestions.

9. Paessler PRTG

Paessler PRTG is an all-inclusive software that allows for monitoring your client’s full IT infrastructure, making it easy to monitor numerous devices, even across a large company. The software provides timely alerts when issues come up and when any devices go offline, plus an up-to-date log of system status and events.

One downside of PRTG is the slightly cumbersome process for setting up and changing maps and web pages. Compared to other RMM providers, their interface is also a little out of date and not as easy to navigate. However, the support team is helpful and quick to respond to any problems users encounter.

10. RemotePC

While RemotePC offers relatively less features than other RMM software on our list, it’s a great pick for any MSP looking for an efficient and clean RMM solution. It’s clean interface is highly intuitive and easy to use, plus it’s fast and inexpensive.

If you are looking for RMM software that’s packed full of features, this may not be the software for you. RemotePC provides a straightforward, minimalistic solution to your RMM needs, but beyond the basics, the software may feel like it’s lacking the extra features you want.

What is the Best RMM Software For Small Businesses

For this RMM software comparison, we looked at the top platforms currently available on the market for all types of businesses. However, if you are specifically interested in the best RMM software for a small business, then we think NinjaRMM is the perfect choice.

Top-notch support, affordability, ease of use, and a beautiful web interface all come standard with this platform. NinjaRMM increases your day-to-day efficiency by allowing you to monitor, alert, patch, install antivirus, backup various files, implement network security for small businesses, and automate simple systems. Smaller companies need simple—yet cost-effective—solutions that come with plenty of support, all of which NinjaRMM offers.

Conclusion

When looking for the best RMM software to boost your company’s productivity, it is important to keep both your budget and your most urgent needs in mind to ensure you choose a solution that satisfies most or all of your business requirements.

Matt Reilly

Matt came to Kisi with a passion for learning new things and achieving his goal to help build Kisi into the industry standard.