When access issues happen outside staffed hours, members shouldn’t have to wait outside the gym. Whether it’s a failed app login, a credential that stops working, or a paid membership that hasn’t synced to the door, Kisi Support can step in 24/7.

Every member is verified against your membership records before any access action is taken. Our team follows support rules approved by your facility and handles only access-related issues.

Payments, cancellations, and membership decisions remain with your team. We investigate the issue first and hand it over with the relevant evidence, so your staff doesn’t have to start from scratch.

We’re selecting a limited number of facilities to be among the first to offer this service. Selected participants will receive one month free trial of 24/7 member access support and help shape the service before its wider release.