What is System Alarm Acknowledgment?

When a system alarm for a space is triggered for any reason, you can stop its alarm actions by acknowledging it through your software. The process of alarm acknowledgment alerts other system administrators that you are taking responsibility for the problem, showing them that you have seen the issue and are investigating or working on resolving the root problem. While this ceases the functions of the alarm, acknowledgment neither removes nor resets the alarm.


If someone tries to access a space illegally, without being granted permission, it will be triggered. Each system administrator will be notified immediately so that someone can respond as soon as possible. The first administrator to respond should click the “acknowledge alarm” button before attempting to solve the issue. By doing this, you stop the alarm from continuing to operate in crisis mode and prevent any further urgent system messages from being sent to your colleagues.

Starting a new project? Download our Physical Security Guide

Get the full guide and other great security content from Kisi.

Download Guide
Kisi Physical Security Guide