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10/2/2018

Kisi's API Powers Autonomous Access at GoLocker

GoLocker looked for an access control solution that could integrate into its app—Kisi’s open API provided the security and the flexible technology to secure the locker company’s first autonomous location in the East Village. We spoke to Nigel Thomas, Founder and CEO, and Groom Dinkneh, VP of Business Development, about how Kisi helps power their operations.

GoLocker is a public network of lockers where individuals can receive and ship items. Its founder, Nigel Thomas, noticed several things happening in the marketplace. “Retail is going through a shifting period and there’s a lot of vacancy in storefronts across the city and inventory of retail locations,” Thomas said.

“At the same time we see individuals receiving packages—the ability to pick up and ship to locations will be augmented in the future. You see Amazon creating these unattended storefronts, but for a service like ours it really compliments that online shopping experience.”

With 18 total locations in laundry stores, apartments, bodegas and other attended facilities around the city, GoLocker has seen a lot of success. “These establishments have great hours of operation,” Thomas said. “But shelf space is a premium for them.” If they could create their own, 24/7 automated and unattended, location how would customers get through the door?

“We looked into access control options but the integrations of other companies were too pricey,” Thomas said. “Then we read Kisi’s API documentation—it was exactly what we needed to integrate.”

GoLocker launched its new location in the East Village with a soft open in June—over 300 people signed up and 1,000 are projected by the holiday season. It has 2 banks of lockers with a total of 120 compartments (8 of those units are refrigerated) that range in size, with the capacity to receive 8,500 packages per month.

How Kisi's Open API Integrates With the GoLocker App

Kisi integrates with GoLocker’s interface to offer users, with an 8-hour reservation, access through the front door. A user pushes the unlock button on their reservation, they feel a vibration through the phone and enter the storefront. GoLocker’s app then enables access to the specific locker with a customer’s packages—a user can get in and out in less than 45 seconds without leaving the GoLocker app.

“Kisi’s API documentation is so clear that we were playing with it within a matter of hours,” Thomas says. “It allowed us to be able to start from scratch and directly integrate Kisi into our platform, seamlessly.”

Other cloud-based access control solutions had a ‘wonky’ API, “They didn’t work well for our use case,” Thomas says, but he had Kisi’s integration up and running in the beta version within 24 hours.

Kisi Secures the Location While GoLocker Secures Your Package

From a security standpoint, Thomas and Dinkneh most appreciate that their environment is safe and protected—with Kisi, cameras and a storefront gate working together 24/7 to provide peace of mind.

Aside from the open API, GoLocker chose Kisi for its geofencing capability. Instead of installing a door reader on the front door, users are granted access when they’re next to the location. “We don’t need to have a physical device at the door and worry about someone hitting or vandalizing it, and we don’t have to worry about NFC or bluetooth integrations,” Thomas says. “Customers within 10-50 feet are able to access the space—that was game changing for us.”

You can shop online and pick up your package when it’s convenient at your neighborhood GoLocker—there’s no hassle, anxiety or rushing home to intercept the delivery man. “What Kisi does for us is what we do for other brands,” Thomas says.

GoLocker has its own service, and Kisi works behind the scenes.

“We know it’s in the background and we know the bells and whistles, but to everyone else it just works—they’re in the door and it’s frictionless.”

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