The Yard uses Kisi for their front doors, and sometimes also back doors and important rooms. This adds up to anywhere between using Kisi for 1-7 doors per location, across 14 locations.
I actually got to know about Kisi through my fellow colleague, and so I started looking at what Kisi could offer. One of the main benefits of Kisi is the ability to directly manage member access from the web without having to be bothered with traditional access control issues like managing who has what keycard -- because that’s really annoying.
Also, what we really love about it is also the operational efficiency where we could manage access in real time, and then granting or relinquishing access if needed. One example would be a new member wanting to set up his office on a weekend -- we can simply set him up with Kisi for him to get access immediately. There wouldn’t be a need to physically collect a keycard, which would require waiting till Monday for the Community Managers to be onsite.
With turnover every month, using traditional key cards definitely meant extra man hours required from our Community Managers. But now that they don’t have to handle this, it is really helpful for their workflow. Also, with Kisi, companies who have their spaces with us can rest assured that once an employee has left the company, their access is immediately relinquished. They won’t be a need to go through the complicated process of tracing which key card was assigned to him, and trying to get that key card back.
Compared to other mobile access control solutions, what Kisi offers is really ‘lightweight’. That fits with our use case as we were searching for something that could be easily added onto our existing setup of traditional access control. It is also cost-effective with the way that we deploy so that’s a huge plus too. Lastly, we really appreciate the effort of the people from Kisi to establish personal relationships with us, as this means that we know we can count on them if anything goes down, which was more common in the earlier days.
It is most helpful with streamlining operations. We can’t really put it in terms of the number of man hours, but when new members join the Yard, they make a Kisi account and then enjoy access immediately. This is as opposed to coming up to the front desk, and having the Community Managers manually key in their details to get a keycard assigned to them. That is the strongest day-to-day change since we’ve used Kisi. As for our members, we’ve integrated Kisi into our app so they get to unlock doors there, alongside other commonly-used functions like booking of conference rooms.
They like it! Even though they might only notice it as an inconvenience when it isn’t working (like when the internet or power is down), but they are certainly enjoying the convenience when it’s up and running.
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